Porter O’Brien was contracted to develop an Implementation Plan for the Town of Quispamsis, prioritizing key results areas from their Strategic Plan.

The scope of the project included an environmental data scan and evaluation of all planning documents used to inform the organization's strategic plan. Meetings and feedback sessions were additionally held with the Municipal Council and staff.

Deliverables for the project:

• An operations plan and individualized department business plans over the next three years

• A critical path identifying process steps as well as dependencies and/or risk considerations and mitigations

• Scorecard/benchmark determinants to be used as an assessment tool; and

• Launch of the strategic plan/business plans to community stakeholders and staff

Following completion of the project, Porter O’Brien was further engaged to complete a Level of Service expectation for the Town

This case study highlights Porter O'Brien's expertise in working with municipalities, application of governance protocols and structure in decision making, stakeholder engagement, business planning including business continuity and succession planning, operational planning and organizational structure, and strategic planning.